Retail Labor Woes Hinder Customer Service Efforts

“Retailers say they’re trying to staff up, but the easiest thing to do would be to offer their part-time workers full-time jobs,” said Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union.

Forty-seven percent of frontline employees -- such as sales associates and cashiers -- work part-time, according to a survey from the Fair Workweek Initiative. Part-time workers reported an hourly wage of 32 cents less than their full-time colleagues, with hours fluctuating from 16 to 29 per week. One in three workers said they hadn’t received a raise in the last two years


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