NEW YORK (AP) — With new options and conveniences, there’s never been a better time for shoppers. As for workers ... well, not always.
The retail industry is being radically reshaped by technology, and nobody feels that disruption more starkly than 16 million American shelf stockers, salespeople, cashiers and others. The shifts are driven, like much in retail, by the Amazon effect — the explosion of online shopping and the related changes in consumer behavior and preferences.
As mundane tasks like checkout and inventory are automated, employees are trying to deliver the kind of customer service the internet can’t match.