We were initially anxious about the introduction of robots into our workforce because of the potential disappearance of manual labor jobs. Robots would take over factories, we were told, they’d drive our cars and trucks, and they would do all of the cleaning that janitorial and domestic workers are currently hired to do. But it turns out auto-pilots drive cars about as well as my cat when he’s drunk, and the way my friend’s Roomba always gets lost under the kitchen table, spinning uselessly, unable to find his way out, suggests we’ll still need people with brooms for a while now. Instead, the robots are here not to replace this lower tier of underpaid and undervalued work. They are here to smugly sit in the middle, monitoring and surveilling us, hiring and firing us. Amazon has recently replaced its middle management and human resources workers with artificial intelligence to determine when a worker has outlived their usefulness and needs to be let go. There is no human to appeal to, no negotiating with a bot. This is the most boring possible Terminator sequel, where the robots aren’t here to murder or enslave you but rather to text you snidely that you won’t need to come into work tomorrow or, for that matter, ever again. According to a report by Bloomberg, Flex drivers, who are Amazon contract workers and not granted the protections reserved for full-time employees, are being hired and fired via an app. A software program monitors each worker to determine whether they are working quickly enough, whether they are driving safely enough, and whether they are efficiently meeting their delivery quotas. That this program is rife with errors and punishes workers for things that are not their fault, from traffic problems to incorrect delivery directions, does not seem to concern Amazon. Workers have often complained about the unfair monitoring and lack of human oversight, but Amazon has maintained its system. This system works for Amazon because the US maintains a large population of insecure and underpaid workers. (And by insecure, I don’t mean the same insecurity that drives our billionaires to compensate for a sadness deep down inside with extravagant wealth. I mean a lack of stability in finances and housing.) Bezos and others like him seem to think there is an endless supply of people available to be churned through their system and spat out when convenient. And, until recently, they were not wrong.
Welcome to dystopia: getting fired from your job as an Amazon worker by an app
Do you like this post?